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Help and Support

If you have any queries about your heroes membership, or our policies please call us on 0161 832 2880 or email us at enquiries@confidentials.com

Heroes Terms & Conditions

1. Terms of Service

Governing Law, Terms of use, Licence, Disclaimers and Limitations are covered in our general Terms of Service

2. Privacy Policy

Our Privacy Policy covers how we handle your data.

The contact information you provide when implementing your subscription may be used by Confidentials.com to send you emails that we believe are relevant to you. You can opt out of these emails at any time.

3. Hero Benefits

  • Zero transaction fees on the Confidentials App
  • 25% off at Heroes Partner venues*
  • Invitations to Hero Meet-ups
  • Invitations to Confidentials big events
  • Access to pre-sales on the Confidentials App
  • £50 birthday voucher

All for £12.50 per month or £125 annually.

Becoming a Hero is all about making the most of Manchester’s food and drink scene — discovering new places, making new connections, trying new experiences.

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*Each Heroes Partner may outline different terms and conditions for what 25% discount applies to; these are available for each Partner via our Heroes Partner page. Should you have any queries about these, please ask at heroes@confidentials.com

4. Your Heroes Membership Card

You’ll need to show your Membership Card at our partner venues to redeem the Heroes discounts and offers.

We will provide an electronic Membership Card pass for Google Pay or Apple Wallet. Instructions on how to save your pass will be provided by email within 2 business days of recieving your first subscription payment.

We will only provide a physical Membership Card for annual subscriptions which will be dispatched by First Class post within 7 days of receiving your annual subscription payment.

Your Membership Card will be valid for use up to and including the expiry date shown.

5. Birthday Vouchers

These are not available in the first two months of a monthly subscription so will be provided after the second month once we have received the second monthly subscription payment.

For annual subscriptions, if your Birthday falls within the first month of your subscription, your Birthday Voucher will be made available 14-21 days after receiving your subscription payment for that year.

6. Confidentials App

In order to use a voucher from the Confidentials App you will need to purchase the voucher on the app and have the voucher available on your mobile device when visiting the venue. Voucher terms and conditions are provided for each voucher through the app when purchased.

You can download the Confidentials App for Apple iPhone or Android below.

7. Subscription Terms

When you sign up for a Confidentials Heroes Subscription (Subscription), payment will be charged to Confidentials.com from the card provided online, either monthly or annually as appropriate.

Both monthly and annual payment options renew your Subscription annually on the anniversary of your first payment. This is your Annual Renewal Date.

When you sign up for a Subscription, a minimum contract period of 12 months applies and you agree to pay for a full 12 months.

Your Subscription renews automatically on your Annual Renewal Date unless you notify us that you wish cancel your Subscription at least 31 days before the Annual Renewal Date.

Annual payments are subject to one single charge per year which recurs on the same day and month each year.

Monthly payments will be charged on the same day as the first payment or on the last day of the month if the day is not included in the next month. For example, a Subscription starting on 31 January bills on 28 February (or 29 February in a leap year), then 31 March, 30 April, and so on.

With the exception of Birthday Vouchers (see 5) and physical Membership Cards (see 4), all Subscription benefits will be available using your electronic Membership Card within 2 business days from the time of initial payment and this will be reflected in any respective extension in the expiry period.

You will be notified by email of upcoming charges 7 days before they are due to be taken.

In the event of cancelling your Subscription, your electronic pass will be voided and you will not be able to use any of the membership benefits, including those within partner venues. You will also be responsible for returning your physical Membership Card (if provided) without undue delay, by recorded delivery post to our office address: Confidentials, Core, Brown Street, Manchester, M2 1DH

8. Your Right to Cancel

Please give us a call if you have any problems or wish to provide feedback 0161 832 2880 so that we can try to resolve any issues for you.

Both monthly and annual payment options renew your Subscription annually on your Annual Renewal Date. You must provide a minimum of 31 days’ notice before your Annual Renewal Date to cancel your Subscription. If you do not notify us before 31 days’ of your Annual Renewal Date you agree to the automatic renewal of your Subscription for an additional minimum contract period of 12 months and you agree to pay for an additional full 12 months.

You can cancel your Subscription by writing to us with your name, email address and notice to cancel by email to heroes@confidentials.com or by post: Confidentials, Core, Brown Street, Manchester, M2 1DH

Subscription payments already received will not be refunded after 14 days under any circumstances**

If you wish to cancel your Subscription within 14 days of your first payment, you must return your physical Membership Card (if provided) to us before any payment can be refunded.

Your electronic pass will be voided and you will not be able to use any of the membership benefits, including those within partner venues.

Any appropriate refunds will be processed within 5-10 business days.

9. Our Right to Cancel

In the event of a failed Subscription payment, our Subscription system will attempt to collect payment 3 more times within 21 days. If we do not receive payment for your Subscription after this period, or payment is refused we will cancel your Subscription.

If you cancel your Subscription service without providing notice (see 8) or fail to pay a Subscription payment before your contract ends (minimum contract period), you will have to pay an early termination charge. The early termination charge is the sum of all remaining Subscription payments due for the 12 month contract period for the Subscription that has been cancelled and becomes due in full immediately. Your Subscription will not subsequently be automatically renewed.

We want our partners to treat you to brilliant service as well as great food and drink. If you have any problems please let us know. We also expect our Heroes to be respectful of staff, management and other customers at our partner venues. We reserve the right to cancel your subscription immediately and without refund in the event of abusive or violent behaviour towards any person or damage to property at our partner venues. Any early terminations charges (see above) will also become due immediately.

**These Terms & Conditions do not affect your consumer rights.

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