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Guidance for our Gift Voucher customers

Last updated: 12.11.20 2pm

If your vouchers expired during lockdown, you may be eligible for an expiry date extension. Please check the list below and email vouchers@confidentials.com.

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We are continuing to reach out to all our partners to finalise a new extension on the vouchers. 

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Please continue to follow the advice on this page as we are able to provide it. The Confidentials Team will continue to work hard to apply extensions where possible.

Unfortunately due to the unusually high volume of enquiries, the Voucher Team will not be able to answer individual questions, and may take longer than usual to respond.

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Please note: Vouchers are NOT automatically extended. You will need to request the extension where possible as per the list below.

Manchester

List of venues:

A La Turka: 
Vouchers purchased from 21st Dec - 31st Dec: Valid from 1st Sept until 31st Jan 
Voucher purchased from 1st Jan - 31st Jan: Valid from 1st Oct until 29th Jan
Vouchers purchased from 1st Feb - 29th Feb: Valid from 1st Nov until 1st Mar

Alvarium:  As Alvarium aren’t accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Arnero: Vouchers can be extended until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

BAB: Vouchers can be extended until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

BLVD: Vouchers can be extended for use from 2nd December 2020 (or when lockdown ends) until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Bock Biere:  Unfortunately Bock Biere aren’t going to be opening for the foreseeable future, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Cadar Chimney Cakes: Vouchers can be extended until 28th February 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Chakalaka: Vouchers purchased after 31st July can be extended until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Cocoa Cabana:  As Cocoa Cabana aren’t accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Cooper Hall: Vouchers can be extended until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

House of Evelyn:  House of Evelyn are no longer able to accept any more gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

I Knead Pizza:  We can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Island Vibe:  As Island Vibe aren’t accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

La Popote: Vouchers can be extended until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Lily’s Vegetarian: Vouchers can be extended until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Maddison’s:  Unfortunately Maddison's aren’t going to be opening for the foreseeable future, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Masons: Vouchers can be extended until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Mezze:  Unfortunately Mezze aren’t going to be opening for the foreseeable future, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

NOHO: Vouchers can be extended until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Noi Quattro: Vouchers can be extended until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Northcote:  

Over Under: As Over Under aren’t accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Pacifica Cantonese:  As Pacifica Cantonese aren’t accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Pasta Factory: Vouchers can be extended until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Peck & Yard: Vouchers can be extended until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Pen & Pencil: Vouchers can be extended until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Peter St Kitchen: Vouchers can be extended until 31st January 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Porta: Vouchers can be extended until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Remedy Kitchen: Vouchers can be extended until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Rosso: Vouchers can be extended until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Seven Bro7hers Ancoats: Vouchers can be extended until 31st January 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Seven Bro7hers Middlewood Locks: Vouchers can be extended until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.  

Sicilian NQ: Vouchers can be extended until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Street Urchin: As Street Urchin aren’t accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

South Manny Flavaz: Vouchers can be extended for use from 2nd December 2020 (or when lockdown ends) until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Tampopo: As Tampopo aren’t accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Thaikhun: Vouchers can be extended for use from 2nd December 2020 (or when lockdown ends) until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

The Laser Club: Vouchers can be extended until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Vapiano: Vouchers can be extended until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Veeno: Vouchers can be extended until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Wah Ji Wah: Vouchers can be extended until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Zitano: 
Vouchers purchased from 21st Dec - 31st Dec: Valid from 1st Sept until 31st Jan 
Voucher purchased from 1st Jan - 31st Jan: Valid from 1st Oct until 29th Jan
Vouchers purchased from 1st Feb - 29th Feb: Valid from 1st Nov until 1st Mar
Vouchers purchased from 1st Mar - 7th April: Valid from 1st Jan 2021 until 1st April 2021

Liverpool

List of venues:

Art School: Vouchers can be extended for use from 2nd January 2021 until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Bread & Butter:  As Bread & Butter aren’t accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Camp & Furnace:  As Camp & Furnace aren’t accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Chaophraya:  Chaophraya is now closed. All vouchers can be used in Yee-Rah. Date opening: 4th July 2020 Vouchers are valid from: 1st August 2020 Vouchers are valid until: 30th November 2020 Please email vouchers@confidentials.com to receive an extension on your voucher if it has expired in lockdown.

Clockworks:  Clockworks are no longer accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Dash: Vouchers can be extended for use from 2nd January 2021 until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Frederiks: Vouchers can be extended for use from 2nd December 2020 (or when lockdown ends) until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

La Famiglia: Vouchers can be extended for use from 2nd December 2020 (or when lockdown ends) until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Ma Boyle’s: Vouchers can be extended for use from 2nd January 2021 until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Matou: Vouchers can be extended for use from 2nd December 2020 (or when lockdown ends) until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Pattersons: Vouchers can be extended for use from 2nd January 2021 until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Spice Lounge: Vouchers can be extended for use from 2nd December 2020 (or when lockdown ends) until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

The Refinery: Vouchers can be extended for use from 2nd January 2021 until 28th February 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Turncoat Bar: Vouchers can be extended for use from 2nd December 2020 (or when lockdown ends) until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

Present Company: As Present Company aren’t accepting any extensions to their gift vouchers, we can credit the amount you paid back onto your app for use towards other vouchers in the future. Unfortunately we are unable to provide cash refunds on these gift vouchers. Please email vouchers@confidentials.com to receive your credit.

Yee Rah: Vouchers can be extended for use from 2nd December 2020 (or when lockdown ends) until 31st March 2021. Vouchers are NOT extended automatically. Please email vouchers@confidentials.com to receive your extension.

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